IT Support Specialist

  • Office Location Portland, OR
  • Post Date 2022-11-23
  • Team Portland, OR

IT Support Specialist

IT Support Specialist

KPFF Consulting Engineers is seeking an IT Support Specialist for our Portland Civil + Survey office. This position reports to the IT Manager and will support a total of 95 staff in Portland, Eugene, Seattle, and Washington, DC. The position is based in Portland but may require occasional travel to the Eugene office. The work environment is entrepreneurial rather than corporate, formal, or bureaucratic.

This is a position that involves all aspects of IT in a Windows environment: Desktop support, PC moves/adds, evaluation and rollout of new technologies, documentation, network expansion/redesign, VoIP, and of course troubleshooting. While the position will involve mostly end-user desktop hardware and software support, you will also have an opportunity to utilize and expand your skills in Windows network administration, Microsoft 365, TCP/IP, VPNs, VoIP, video conferencing, WANs, security, network design, and problem solving.

On occasion, you may be asked to work after hours. Some additional hours may be requested based on project or vacation schedules. On-call after hours support may occasionally be necessary.

Responsibilities

  • Provide effective IT support services including but not limited to:
    • Oversee employee onboarding and offboarding
    • Troubleshoot and resolve various software, hardware, and infrastructure issues
    • Perform daily system checks across local infrastructure and provide reporting as required
  • Assist in both planning and execution of local and global IT projects as assigned
  • Develop written processes, procedures, technical diagrams, and various technical documentation
  • Monitor, maintain, optimize, and troubleshoot site LAN/WAN based networks
  • Implement and enforce IT security and compliance policies as directed by management
  • Assist in the planning, deployment, and testing of local site backup and disaster recovery technologies
  • Suggest improvements to existing network and application design to increase availability of services
  • Manage inventory and lifecycle of all regionally located hardware and software systems
  • Collaborate with IT team to develop and implement business process improvements
  • Communicate with all levels of organization to identify business challenges and define requirements

Qualifications/Skills

  • Excellent desktop support demeanor – must be patient, polite andhelpful, as well as listen and communicate well; must consistently follow up to resolve issues to completion -- a good sense of humor is a plus
  • Strong troubleshooting skills, attention to detail, and a desire toimprove processes, document procedures, and describe fixes to non-technical staff
  • 2-3 years direct experience in a help desk position; familiarity with, and interest in, TCP/IP networking, virtualization, servers/storage, enterprise applications, SaaS/Cloud, backup/DR, and security/compliance is desired
  • Experience with Microsoft 365applications; Microsoft Intune experience is highly desired
  • Experience with troubleshooting Autodesk applications is a major plus
  • Experience with automation tools like PDQand PowerShell is a plus
  • Knowledge of Windows Server administration(Active Directory, DNS, and DHCP)

You will experience growth based on your own competency, attitude, and commitment. We will provide a supportive and positive environment to make it happen. We are nimble and operate day-to-day with the flexibility of a small firm. We have a talented group of collaborative and dedicated engineers in a family-friendly, business casual environment.

*include a cover letter*

We are an equal opportunity employer dedicated to diversity in the workplace

  • Minimum Experience 2 Experience
  • Minimum Education High School / GED
  • Discipline/Specialty Business Operations
  • Pay Range $55-65,000
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